CUSTOMER CARE
Shipping Policy
Where we deliver
We deliver to the 50 United States and Washington, DC. US overseas territories and APO/FPO military addresses are not supported.
Shipping costs
All orders receive free standard shipping. We offer one standard shipping method.
Handling and transit
Order handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. The estimated total is 4–6 business days; this is an estimate, not a guaranteed arrival date.
Cutoff and business days
The daily order cutoff is 7:00 PM at fixed UTC−06:00 (Central Standard Time, Chicago reference), with no daylight-saving adjustment. Business days are Monday–Friday, excluding US federal holidays. Orders placed before the cutoff on a business day enter the handling calculation that day. Orders placed at or after the cutoff, on weekends, or on a holiday enter the calculation on the next business day.
Address and delivery concerns
Please provide a complete, accurate shipping address. Contact us with questions about dispatch, delivery delays, or a parcel received damaged. We will review the circumstances and help arrange the appropriate next step.
Taxes
Checkout currently adds no tax; the tax line is $0. This does not represent a statement that the products are legally tax-exempt.
Contact
Contact gruuvstarr at [email protected]. Company address: Via Palù 25, 35030 Rubano, PD, Italy.